Austrian Airlines (code OS) is Austria's national airline, part of the Lufthansa Group, and a European Union airline. Regulation (EC) No 261/2004 applies to all its flights departing from the EU and those arriving in the EU, including connections via Vienna.
When you receive compensation from Austrian Airlines
- The flight arrived at its final destination with at least a 3-hour delay (the arrival time counts, not the departure time).
- The flight was cancelled and you were notified less than 14 days before departure.
- You were denied boarding (overbooking) or missed a connection within a single booking due to a delayed flight.
- Amount: €250 for up to 1,500 km, €400 between 1,500 and 3,500 km (and for all EU flights over 1,500 km), €600 for over 3,500 km.
- You do not receive compensation if the delay was caused by weather, an air traffic control strike, or other extraordinary circumstances. Technical defects and airline staff strikes are not considered extraordinary circumstances.
- In Romania, you have 3 years from the flight date to claim your money.
How to claim the money yourself from Austrian
- Submit your claim in the compensation section on austrian.com: https://www.austrian.com/at/en/claims
- You will need your booking code, flight number and date, boarding pass, and IBAN.
- If they refuse, you can request free mediation from apf (Agentur für Passagier- und Fahrgastrechte, Vienna).
- If they refuse or do not respond within 30 days, you can file a complaint with ANPC for flights departing from Romania; for flights from another country, contact the national body of the departure country (the official list is on the European Commission website).
Assignment and representation at Austrian
Austrian does not publish rules that prohibit claims submitted through recovery companies or via assignment. Austrian law allows for assignment without the airline's consent, and the CJEU ruled in 2024 (case C-11/23) that the regulation does not allow clauses that prohibit the transfer of these rights.
Sources, verified on October 17, 2026: Austrian compensation page and CJEU ruling C-11/23.
Let us recover your money from Austrian Airlines
You are entitled to compensation, but a well-made claim takes time: documents, tracking deadlines, follow-ups. We do all of this for you.
- It takes 2 minutes. Enter your flight, date, and email, and we will check the actual delay using flight data for free.
- No upfront costs. Our commission is 25% and you only pay it if we collect the money. If Austrian Airlines doesn't pay, you owe nothing.
- The claim is sent complete from the start: the assignment notice, the signed contract, and your bank details.
- We handle everything that follows: we track the 30-day deadline, follow up with the airline, and if they refuse without reason, we notify ANPC. You won't have to send another email.
- You receive 75% of the collected amount directly into your account, within 5 working days of collection. You can check your claim status anytime in the app, under "Tickets".
Prefer to file it yourself? The steps are listed above and you receive the full amount. Want to not worry about a thing? Start here:
Where to send your claim to Austrian Airlines
Recently delayed or cancelled Austrian Airlines flights
| Date | Flight | Route | Status |
|---|---|---|---|
| Fri 16 Oct | OS 698 | OTP → VIE | Departed +16 min |
| Fri 16 Oct | OS 704 | IAS → VIE | Departed +15 min |
| Fri 16 Oct | OS 696 | OTP → VIE | Departed +33 min |